On Point Global
Federal Trade Commission v. On Point Global, LLC, et al.,
Case Number: 19-CV-25046-SCOLA (S.D. Fla.)

What Happened in the Lawsuit?

On November 16, 2021, the Court made a ruling in this lawsuit against the defendant, On Point Global. The Court said that customers can get a refund for money paid to On Point Global and that consumers who provided their information to On Point Global and were not wholly satisfied with their experience on On Point Global’s website can get money.

The deadline to file a claim was October 18, 2022. If you did not submit it by this deadline, you cannot get any money from this lawsuit.

How Can I Check My Claim Status or Request Reconsideration of a Disallowed Claim?

Check Claim Status or Request Reconsideration for Disallowed Claims


frequently asked questions

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How Can I Request a Payment?

The Court appointed a person, called a “Receiver,” to pay refunds to anyone with an “Allowed Claim.” To receive a payment, Eligible Claimants must have submitted a Proof of Claim before the deadline of October 18, 2022. The Receiver is currently reviewing claims to determine eligibility. If you filed a claim and are looking for an update on the status of your claim, click here.

How Much Money Do I Get?

The amount of money that you receive will depend on the type of claimant that you are and your interactions with On Point Global.

Paid-Guide Customers are eligible for a full refund for the amount paid to On Point Global, if the claimant has not already gotten a refund or completed a chargeback. The refund will be for the full price paid to On Point Global (including any processing fees), minus any amounts that were already returned or refunded (for example, if you got a refund, chargeback, or something else).

Freemium Consumers are eligible to receive various amounts of money depending on how much personal information was provided and how many people have an Allowed Claim and fill out the Proof of Claim Form. The amount of money you will get will not be more than $15. It might be less than $15 if you did not provide a large amount of personal information to On Point Global or if there are many people who have an Allowed Claim.

What Do I Have to Do?

To have an Allowed Claim, you must have submitted a claim prior to the October 18, 2022 deadline. Filed claims are currently be reviewed by the Receiver, and payments will be made as claims are approved.



Freemium Consumers must agree that these two things are true:

  1. You provided personal information on defendants’ websites.
  2. You were not wholly satisfied with your experience on Defendants’ websites.

Freemium Consumers that do not meet these two requirements will not receive a refund.


You must have submitted a Proof of Claim Form by October 18, 2022 to be eligible for a refund. If you did not submit it by this deadline, you cannot get any money from this lawsuit.

What Happens if I Submit a Proof of Claim Form?

The Receiver will calculate how much money you are supposed to get from the lawsuit. The refund or money will be paid to you using the information you gave in the Proof of Claim Form.

For Paid-Guide Customers, the Receiver has calculated how much money you are supposed to get from the lawsuit based on the amount you paid and whether you have already gotten any refund. That refund amount appears on your online Notice and Proof of Claim Form.

For Freemium Consumers, the Receiver will calculate how much money you are supposed to get from the lawsuit based on the amount of personal information you provided and how many other Eligible Claimants with an Allowed Claim submit a Proof of Claim Form.

What Is the Status of My Claim?

If you have already submitted a Proof of Claim Form, you may review the status of your claim using the link provided in your claim confirmation email.

Check Your Claim Status

When Will I Receive My Payment?

Payments will be released after the Receiver has made her determination of allowed claims. You will receive additional communication after that determination and when payments are ready to be released. If you have submitted a Proof of Claim Form, you may review your claim’s payment status within the claims portal.