On Point Global
Federal Trade Commission v. On Point Global, LLC, et al.,
Case Number: 19-CV-25046-SCOLA (S.D. Fla.)

What Happened in the Lawsuit?

On November 16, 2021, the Court made a ruling in this lawsuit against the defendant, On Point Global. The Court said that customers can get a refund for money paid to On Point Global and that consumers who provided their information to On Point Global and were not wholly satisfied with their experience on On Point Global’s website can get money.

You must submit the Proof of Claim Form by August 31, 2022. If you do not submit it by this deadline, you cannot get any money from this lawsuit.

How Can I File a Claim?

You are an “Eligible Claimant” if either (a) you bought a guide from On Point Global in 2017, 2018, or 2019 and you are not satisfied with your purchase (“Paid-Guide Customer”) or (b) you provided your personal information to On Point Global in 2019, and you were not wholly satisfied with what you received from On Point Global (“Freemium Consumer”).

All Eligible Claimants received an email with a Customized Notice and a link to your Proof of Claim Form. If you believe you are an Eligible Claimant, but you have not yet received an email containing your Customized Notice and link to access your Proof of Claim Form, please check your spam or deleted mail folders. You may also file a claim using the File A Claim button below.

file a claim 

How Can I Check My Claim Status?

Check Your Claim Status


frequently asked questions

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How Can I Request a Payment?

The Court appointed a person, called a “Receiver,” to pay refunds to anyone with an “Allowed Claim.” To receive a payment, Eligible Claimants must submit a Proof of Claim Form using the customized link provided via email. (You may also file a claim using the File A Claim button above.) If you submit a Proof of Claim Form, you will have an “Allowed Claim” for a distribution of money from On Point Global.

How Much Money Do I Get?

The amount of money that you receive will depend on the type of claimant that you are and your interactions with On Point Global. Each Eligible Claimant will receive an email that specifies how much money is available for your Claims.

Paid-Guide Customers are eligible for a full refund for the amount paid to On Point Global, if the claimant has not already gotten a refund or completed a chargeback. The refund will be for the full price paid to On Point Global (including any processing fees), minus any amounts that were already returned or refunded (for example, if you got a refund, chargeback, or something else).

Freemium Consumers are eligible to receive various amounts of money depending on how much personal information was provided and how many people have an Allowed Claim and fill out the Proof of Claim Form. The amount of money you will get will not be more than $15. It might be less than $15 if you did not provide a large amount of personal information to On Point Global or if there are many people who have an Allowed Claim.

What Do I Have to Do?

To have an Allowed Claim, you must submit the Proof of Claim Form through the online portal. The online portal can be access via a customized link sent to Eligible Claimants, or by clicking the File A Claim button above.

When filling out the Proof of Claim Form, you have to agree that certain things are true.



Freemium Consumers must agree that these two things are true:

  1. You provided personal information on defendants’ websites.
  2. You were not wholly satisfied with your experience on Defendants’ websites.

Freemium Consumers that do not meet these two requirements will not receive a refund.


You must submit the Proof of Claim Form by August 31, 2022. If you do not submit it by this deadline, you cannot get any money from this lawsuit.

How Can I Review a Sample Notice and Claim Form?

You may follow the links below to review a sample Notice and Proof of Claim Form.

The sample forms are for review only and may not be submitted. The only valid submission in this claims process is a proof of claim form accessed through the online portal. You may file a claim using the File A Claim button below.

file a claim

How Do I Submit the Proof of Claim Form?

If you were identified as an Eligible Claimant, you were sent an email with a customized Notice and Proof of Claim Form. From your email, click the link to access the Proof of Claim Form on the online portal. If you did not receive a customized email, check your deleted or spam folders. You may also file a claim using the File A Claim button below.

file a claim

What Happens if I Submit a Proof of Claim Form?

The Receiver will calculate how much money you are supposed to get from the lawsuit. The refund or money will be paid to you using the information you gave in the Proof of Claim Form.

For Paid-Guide Customers, the Receiver has calculated how much money you are supposed to get from the lawsuit based on the amount you paid and whether you have already gotten any refund. That refund amount appears on your online Notice and Proof of Claim Form.

For Freemium Consumers, the Receiver will calculate how much money you are supposed to get from the lawsuit based on the amount of personal information you provided and how many other Eligible Claimants with an Allowed Claim submit a Proof of Claim Form.

What Is the Status of My Claim?

If you have already submitted a Proof of Claim Form, you may review the status of your claim using the link provided in your claim confirmation email.

Check Your Claim Status

When Will I Receive My Payment?

Payments will be released after the Receiver has made her determination of allowed claims. The Receiver will communicate her determination on or before September 20, 2022. Payments may be released before or after that date, and this answer may be updated with additional information from time to time. If you have submitted a Proof of Claim Form, you may review your claim’s payment status within the claims portal.

Why Haven’t I Received an Email with a Customized Notice and Proof of Claim Form?

Emails were sent to Eligible Claimants at the email address on file with On Point Global. If you believe that you are an Eligible Claimant, please first check your deleted mail and spam folder for your email. You may also file a claim using the File A Claim button below.

file a claim

What if I Can No Longer Access the Email Address?

If you can no longer access the email address that you used to purchase one of On Point Global’s paid-guide products or used to request one of the freemium products, you can change your email address as part of the claims filing process by clicking the File A Claim button below.

file a claim

Where Can I request Technical Support?

Contact technical support using this Link.